David Chai, Deputy District Engineer and Chief Programs and Project Management Division, U.S. Army Corps of Engineers – Far East District, invited the audience to think in the mindset of “great customer service is providing a great product,” during opening remarks the second day at the Engineering Quality Symposium from Nov. 13-14, 2024, at Camp Humphreys, South Korea. This mindset aims to assist stakeholders to continue USACE FED’s commitment of enhancing quality. (U.S. Army photo by Monique Freemon)